Here are answers to frequently asked questions about the settlement.
If you do not find an answer to your question here, please contact us directly.
The Office of the Attorney General of the District of Columbia reached a settlement with Instacart, an online delivery company, resolving a lawsuit alleging that the company misled DC consumers, used tips left for workers to boost the company’s bottom line, and failed to pay required sales taxes.
If you were a Full-Service Instacart shopper who made Instacart deliveries within the District of Columbia between October 1, 2016 and April 30, 2018, you may be eligible for a refund of at least $150.
You can file a claim form online here.
Instacart paid a penalty to the District to resolve consumer protection claims around its deceptive service fee practices. The District will use these $1.5 million of these funds to provide refunds to affected workers.
For more information about the DC Attorney General’s case, visit https://oag.dc.gov/release/ag-racine-announces-instacart-must-pay-254-million
To ask for a refund, you must complete and submit a Claim Form online here by March 25, 2023.
To be eligible for a refund, you must upload PDFs of proof of employment with Instacart between October 1, 2026 through April 30, 2018, and proof that you made at least one Instacart delivery during this time period within the District of Columbia, when you file your claim.
Examples of acceptable proof of employment are:
The Claims Administrator will initially decide whether the information provided on a Claim Form is complete and valid. Additional information may be requested from any claimant. If the required information is not provided in the time required, the claim will be considered invalid and will not be paid.
Eligible claimants will receive a refund of at least $150 and could receive more, depending on how long they worked for Instacart and how many deliveries they made in the District of Columbia between October 1, 2016 and April 30, 2018.
If you still have questions, you may call toll-free 855-529-6820 to speak to the Claims Administrator, or email the them at info@InstacartWorkerRefundsDC.com.
You can also write to the Claims Administrator with questions to:
Instacart Workers in D.C. Refunds
P.O. Box 2002
Chanhassen, MN 55317-2002