Here are answers to frequently asked questions about the settlement.

If you do not find an answer to your question here, please contact us directly.

About The Settlement

What is this case about?

The Office of the Attorney General of the District of Columbia reached a settlement with Instacart, an online delivery company, resolving a lawsuit alleging that the company misled DC consumers, used tips left for workers to boost the company’s bottom line, and failed to pay required sales taxes.

Who can file a claim form?

If you were a Full-Service Instacart shopper who made Instacart deliveries within the District of Columbia between October 1, 2016 and April 30, 2018, you may be eligible for a refund of at least $150.

You can file a claim form online here.

What does the Settlement provide?

Instacart paid a penalty to the District to resolve consumer protection claims around its deceptive service fee practices. The District will use these $1.5 million of these funds to provide refunds to affected workers.

For more information about the DC Attorney General’s case, visit

How do I get a refund?

To ask for a refund, you must complete and submit a Claim Form online here  by March 25, 2023.

To be eligible for a refund, you must upload PDFs of proof of employment with Instacart between October 1, 2026 through April 30, 2018, and proof that you made at least one Instacart delivery during this time period within the District of Columbia, when you file your claim.

Examples of acceptable proof of employment are:

  • Instacart Pay Stub
  • IRS 1099 forms reflecting Instacart earnings
  • D.C. Tax forms that demonstrate Instacart employment/earnings
  • Instacart employment verification letter
  • Signed or final Instacart employee contract for D.C.
  • Emails or other written documentation from Instacart that verifies Instacart employment within the District of Columbia
  • Instacart employee ID
  • Bank statements showing deposits from Instacart
  • Other official Instacart communication reflecting delivery by you of an Instacart order within the District of Columbia, that also includes your name and/or other personal information

The Claims Administrator will initially decide whether the information provided on a Claim Form is complete and valid.  Additional information may be requested from any claimant.  If the required information is not provided in the time required, the claim will be considered invalid and will not be paid.

When can I file a claim form?

You can file a claim form now through March 25, 2023.

The deadline to file a claim form is March 25, 2023.

How much will my refund be?

Eligible claimants will receive a refund of at least $150 and could receive more, depending on how long they worked for Instacart and how many deliveries they made in the District of Columbia between October 1, 2016 and April 30, 2018.

What if I have more questions?

If you still have questions, you may call toll-free 855-529-6820 to speak to the Claims Administrator, or email the them at

You can also write to the Claims Administrator with questions to:

Instacart Workers in D.C. Refunds
P.O. Box 2002
Chanhassen, MN 55317-2002